Court Booking Rules - Sept 2019
- Members can book courts 14 days prior from 7 am. In other words, when booking to play 14 days in advance the new booking sheet only becomes available from 7 am -- all other playing times within 14 days can be booked 24/7.
- Members should select their playing partner / opponent's name to show on the booking sheets.
- Maximum 2 peak-time bookings per member per day.
- Maximum 4 peak-time bookings per member per calendar week.
- Peak times are from 5.45 pm to 8.45 pm (Monday - Sunday).
- Court hire fees:
- Light-meters next to courts: £1 per 15 minutes
- There're are no booking fees on this system, however, there are late-cancellation and no-show fees, see below.
- Check-In/No-Shows Policy - Peak times only:
- When playing at peak times, members are required to check-in on the touchscreen at the Club to confirm court usage.
- The check-in must be done within 1 hour prior to playing (or within 1 hour after playing).
- You will need to know your system PIN to check-in on the touch screen "kiosk" system in the club bar. You can look-up your PIN when logged into the Booking System website or use the Forgotten Password process.
- You can also register your membership card using your PIN, and then check-in by swiping your card in the reader next to the touch screen kiosk system.
- Failure to check-in will log the booking as a "no-show".
- The system will send a no-show email notification on the day following the booking.
- There is no charge on the first occasion.
- Thereafter, the system automatically charges £3 no-show to the member's booking system account.
- Late-Cancellation Policy - Peak times only:
- When unable to use a reserved court, members should cancel as soon as possible so that others may use the court.
- There is no late-cancellation charge when the booking is cancelled more than 24 hours prior to start time.
- When a peak-time booking is cancelled within 24 hours prior to start time, the system automatically charges a £1 late-cancellation, however, this charge is automatically refunded if the same court and start time is re-booked.
- GUESTS
- When playing a Guest, members must select the "£3 GUEST FEE" as the playing partner/opponent to show on the Booking Sheets.
- The system will automatically charge the £3 Guest Fee to your booking system account.
- If you're no longer playing a Guest, you can change your playing partner/opponent to a member, and the Guest Fee will be removed.
- This can be done when you book the court or any time before playing.
- Please enter your name and your guest's name in the Guest Book (it's bright red - you can't miss it!) by the lights meters
- No Guest may play more than 6 times per year.
- Members with outstanding Late-Cancellation, No-Show and Guest Fees must top-up their booking system accounts with an online credit/debit card transaction (£5 minimum) prior to booking more courts.
- The account top-up is done by logging into your account & following the "Buy Credit" option
- All transactions are handled securely through the booking portal by Stripe
-
Booking FAQs....
Where do I book?
<<https://heswallsquash.mycourts.co.uk>>
I didn't get an e-mail!
Please make sure it's not in your spam / junk etc.
Add "heswallsquash@no-reply.mycourts.co.uk" to your contacts list
What's all this Privacy malarkey?
When you first log-in, please read carefully: you must consent for your name to be shown on the booking sheets in order to book courts.
Also, we'd ask please tick the boxes for your e-mail and contact number to be shown in the directory - if you play in teams or box leagues then I'd say you really should make your details visible to other members so they can contact you for matches. Only logged-in members can see these details so it's darn sight more secure than writing your name on the sheets by court 3!
Can I change my password?
Yes, you can choose something more memorable from the home page when logged in to the system (you can't do this on the touchscreen at the Club for security & privacy reasons)
Can I change my PIN?
Yes, but you can't select your number, the system provides the PIN randomly.
How do I register my access swipe card?
1. swipe your door access card in the reader (to the right of the screen)
2. confirm that you’d like to register your card
3. enter the first letter of your surname
4. enter your PIN
5. choose submit
6. check that you see the confirmation message
What is my "Booking Account"?
All courts at HSRC are free to book - no more rummaging around under the car seat for £1 coins to buy stickers!
We know that you'll love the convenience of on-line booking however, we have to ensure the system isn't abused and that's why we have the "no-show" and late cancellation charges.
If you incur charges on your account, they'll be clearly listed on your home page when you log-in.
Most importantly, you will be unable to book courts if your account is in negative balance,
From your home page (not possible from the Club touchscreen for security & privacy reasons) choose "Buy Credit" and follow the prompts to top-up using a credit or debit card.
All credit/debit card transactions are handled securely via our “Stripe” account and neither HSRC or MyCourts ahem any access to your card details.
There is a minimum top up of £5 although you're welcome to top-up more to avoid lots of unnecessary transactions....
To be clear, there is NO requirement to make an advance deposit payment.
IF every time you book a court, you turn up, check-in & play you'll never ever incur a charge!
Why am I charged for not "checking-in"?
Not "checking-in" is effectively "not turning up"!
The £3 fee for not checking covers the lost income to the Club when a Court goes unused. If you don't check-in, the court remains booked on the system and effectively blocks any other player from using it.
Why am I charged for a late cancellation?
The £1 fee is a reminder to cancel courts in plenty of time to allow other Club members the ability to play.
If the court is rebooked for the same day & time then the charge is waived which we think is a fair way of doing things!
What happens if I invite a guest to play?
We love seeing new faces at HSRC but all guests are still required to pay the £3 guest fee.
When booking, choose "Guest" as your opponent and your booking account will be debited £3.
Also, please enter your name and the name & address of your guest in the big red book by the light meters & tick the box if you've paid.
Is it OK to leave the touchscreen at the Club switched on?
Yes, it's low energy and designed for 24/7 operation.
It's a "dumb" terminal and runs barebones Linux to connect to the booking servers.
The swipe card reader is certified for 1,000,000 swipes!
Is there an "app"?
Sorry, not at present - the website <<www.heswallsquash.mycourts.co.uk>> is the only portal.
When does each day's booking sheet go "live"?
As with the old system, you can book up to 14 days in advance. Previously, the sheets would be changed by the bar staff every evening but now, new sheets become available at 7am so set your alarm!
What is a "Cancelled Court Alert"?
If you're looking for a game at a peak time but all courts are booked, you can sign up for the cancelled court alert which will e-mail you if a court becomes free.
Just tell the system what day / time you'd like to play - simples!
What about Box Leagues & Club Tournaments?
At present, lovely Derek will continue to organise etc box leagues - it's possible we'll transition these onto the system at some point.
Once on the system, players will enter their scores and the league rules are applied in just the same as they are now!
Similarly, Club comps will stay the same for the time being but we'll defo trial the new system before with view to migrating across for the next end of season comp.
Bear in mind, it all falls to sh*t if people don't actually make the effort to play their matches!!!
What if I don't have a computer, the internet or a smartphone?
Really???
Yes really, I don't have a computer, the internet or a smartphone!
It's 2019 for goodness sake!!!
Look seriously, just drop it, I really don't have a computer, the internet or a smartphone!
Speak to us about getting log-in details and you'll be able to use the touchscreen at the Club to book courts.
What if the system breaks?
It's the end of civilisation as we know it and there are other things, more important than squash, to worry about.
What if I can't think of any other FAQs?
if that happens it's the end of the page.
<<https://heswallsquash.mycourts.co.uk>>
I didn't get an e-mail!
Please make sure it's not in your spam / junk etc.
Add "heswallsquash@no-reply.mycourts.co.uk" to your contacts list
What's all this Privacy malarkey?
When you first log-in, please read carefully: you must consent for your name to be shown on the booking sheets in order to book courts.
Also, we'd ask please tick the boxes for your e-mail and contact number to be shown in the directory - if you play in teams or box leagues then I'd say you really should make your details visible to other members so they can contact you for matches. Only logged-in members can see these details so it's darn sight more secure than writing your name on the sheets by court 3!
Can I change my password?
Yes, you can choose something more memorable from the home page when logged in to the system (you can't do this on the touchscreen at the Club for security & privacy reasons)
Can I change my PIN?
Yes, but you can't select your number, the system provides the PIN randomly.
How do I register my access swipe card?
1. swipe your door access card in the reader (to the right of the screen)
2. confirm that you’d like to register your card
3. enter the first letter of your surname
4. enter your PIN
5. choose submit
6. check that you see the confirmation message
What is my "Booking Account"?
All courts at HSRC are free to book - no more rummaging around under the car seat for £1 coins to buy stickers!
We know that you'll love the convenience of on-line booking however, we have to ensure the system isn't abused and that's why we have the "no-show" and late cancellation charges.
If you incur charges on your account, they'll be clearly listed on your home page when you log-in.
Most importantly, you will be unable to book courts if your account is in negative balance,
From your home page (not possible from the Club touchscreen for security & privacy reasons) choose "Buy Credit" and follow the prompts to top-up using a credit or debit card.
All credit/debit card transactions are handled securely via our “Stripe” account and neither HSRC or MyCourts ahem any access to your card details.
There is a minimum top up of £5 although you're welcome to top-up more to avoid lots of unnecessary transactions....
To be clear, there is NO requirement to make an advance deposit payment.
IF every time you book a court, you turn up, check-in & play you'll never ever incur a charge!
Why am I charged for not "checking-in"?
Not "checking-in" is effectively "not turning up"!
The £3 fee for not checking covers the lost income to the Club when a Court goes unused. If you don't check-in, the court remains booked on the system and effectively blocks any other player from using it.
Why am I charged for a late cancellation?
The £1 fee is a reminder to cancel courts in plenty of time to allow other Club members the ability to play.
If the court is rebooked for the same day & time then the charge is waived which we think is a fair way of doing things!
What happens if I invite a guest to play?
We love seeing new faces at HSRC but all guests are still required to pay the £3 guest fee.
When booking, choose "Guest" as your opponent and your booking account will be debited £3.
Also, please enter your name and the name & address of your guest in the big red book by the light meters & tick the box if you've paid.
Is it OK to leave the touchscreen at the Club switched on?
Yes, it's low energy and designed for 24/7 operation.
It's a "dumb" terminal and runs barebones Linux to connect to the booking servers.
The swipe card reader is certified for 1,000,000 swipes!
Is there an "app"?
Sorry, not at present - the website <<www.heswallsquash.mycourts.co.uk>> is the only portal.
When does each day's booking sheet go "live"?
As with the old system, you can book up to 14 days in advance. Previously, the sheets would be changed by the bar staff every evening but now, new sheets become available at 7am so set your alarm!
What is a "Cancelled Court Alert"?
If you're looking for a game at a peak time but all courts are booked, you can sign up for the cancelled court alert which will e-mail you if a court becomes free.
Just tell the system what day / time you'd like to play - simples!
What about Box Leagues & Club Tournaments?
At present, lovely Derek will continue to organise etc box leagues - it's possible we'll transition these onto the system at some point.
Once on the system, players will enter their scores and the league rules are applied in just the same as they are now!
Similarly, Club comps will stay the same for the time being but we'll defo trial the new system before with view to migrating across for the next end of season comp.
Bear in mind, it all falls to sh*t if people don't actually make the effort to play their matches!!!
What if I don't have a computer, the internet or a smartphone?
Really???
Yes really, I don't have a computer, the internet or a smartphone!
It's 2019 for goodness sake!!!
Look seriously, just drop it, I really don't have a computer, the internet or a smartphone!
Speak to us about getting log-in details and you'll be able to use the touchscreen at the Club to book courts.
What if the system breaks?
It's the end of civilisation as we know it and there are other things, more important than squash, to worry about.
What if I can't think of any other FAQs?
if that happens it's the end of the page.